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Shipping Information

Processing time can take 3-7 business days and delivery takes 2-7 business days. (this only applies for products that are not pre-order) Weekends are not included in business days.

Some of our products are pre-order items. Please refer to their description because the processing and delivery time will be mentioned there.  Make sure to read the description of the product before buying. Delivery for pre-order products are usually 10-24 business days.

Pre-order products are usually shipped from different countries like Hong Kong, China, France etc.

Customers will be receiving an email when they place an order and also when processing it's done. The second email will provide the tracking number.

International Orders can take between 2-6 weeks for processing & delivery.

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer.

For other questions please contact us at [email protected]

Enjoy shopping!

Sunflower Jewel's is not responsible for lost or stolen packages once scanned as delivered. If you have not received your order by the 2nd business day after it has been scanned as "Delivered," please contact the shipping carrier and file a claim with them.

We find that carriers may accidentally scan a package as “Delivered” in error. This is often resolved at the end of the day and almost always within 2 days.

In rare cases your tracking number may show your package as ‘Delivered’ when it is still ‘In transit’ or delivered to an alternate location. We recommend looking out for an “Attempted Delivery’ notification or card left by the courier at your address.

In the circumstance that your order shows as delivered but hasn’t been received, we would recommend taking these steps:

  • Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.
  • Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.
  • Checking at your local post office/pick up point by taking your ID and tracking number with you.

Customer is responsible of contacting us within 2 days if the package was marked as delivered but it was not received. We will send you instructions to help you locate your package. Please make sure to contact us the same day if possible, because otherwise we will assume the package was actually delivered to your door.

If a package was not delivered because the customer provided incorrect shipping address, then the customer is responsible of paying a new shipping fee for us to resend the package. If the customer doesn't want us to resend the package, we have to wait for the package to get returned back to us so we can issue a refund excluding shipping fee. Please be very careful when providing shipping addresses,  or if you gave us wrong address, you can contact us right away, and we'll update the shipping address for you.